Responsible Gambling

At Queenwin Casino, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to help prevent gambling-related harm.

Our Commitment

Queenwin Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all UK gambling laws and regulations. We are dedicated to maintaining the highest standards of player protection and responsible gambling practices.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. It's important to recognise the warning signs:

• Spending more money than you can afford to lose
• Gambling for longer periods than intended
• Chasing losses with bigger bets
• Neglecting work, family, or social responsibilities
• Borrowing money to gamble
• Feeling anxious, depressed, or guilty about gambling
• Lying about gambling activities

Self-Assessment Tools

We encourage all players to regularly assess their gambling behaviour. Ask yourself:

• Do I gamble more than I can afford?
• Do I need to gamble with increasing amounts of money?
• Have I tried to cut down or stop gambling but been unable to?
• Do I feel restless or irritable when trying to reduce gambling?
• Has gambling negatively impacted my relationships or work?

Responsible Gambling Tools

Queenwin Casino provides various tools to help you maintain control over your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period to prevent excessive losses.

Session Time Limits

Control how long you spend gambling by setting session time limits that will automatically log you out.

Reality Check

Receive regular pop-up reminders showing how long you've been playing and how much you've spent.

Self-Exclusion

Temporarily or permanently exclude yourself from gambling on our platform. Self-exclusion periods can range from 24 hours to permanent exclusion.

Take a Break

Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.

Underage Gambling Prevention

Queenwin Casino has a zero-tolerance policy towards underage gambling. All players must be 18 years or older. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please contact us immediately.

Getting Help and Support

If you're concerned about your gambling or that of someone you know, help is available:

UK Support Organizations

• GamCare: Free confidential support and advice
  Phone: 0808 8020 133 (24/7 helpline)
  Website: www.gamcare.org.uk
• Gamblers Anonymous: Support groups for problem gamblers
  Website: www.gamblersanonymous.org.uk
• BeGambleAware: Information and support for safer gambling
  Website: www.begambleaware.org
• GamStop: National self-exclusion scheme
  Website: www.gamstop.co.uk

Financial Support

If gambling has caused financial difficulties, these organizations can help:

• StepChange Debt Charity: Free debt advice
  Phone: 0800 138 1111
  Website: www.stepchange.org
• Citizens Advice: Free advice on money and legal issues
  Website: www.citizensadvice.org.uk

Safer Gambling Tips

• Set a budget before you start gambling and stick to it
• Never gamble with money you can't afford to lose
• Don't chase losses
• Take regular breaks
• Don't gamble when you're upset, angry, or depressed
• Keep gambling in perspective - it's entertainment, not a way to make money
• Don't gamble under the influence of alcohol or drugs
• Balance gambling with other activities

Contact Us

If you need assistance with responsible gambling tools or have concerns about gambling, our support team is here to help:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Phone: +44 20 3808 9234 (Monday-Sunday, 9:00 AM - 11:00 PM GMT)

Regular Review

This Responsible Gambling policy is regularly reviewed and updated to ensure it remains current and effective. Last updated: March 15, 2026.

Remember, gambling should be fun. If it stops being enjoyable, it's time to stop. We're here to support you in maintaining a healthy relationship with gambling.