Privacy Policy

Effective Date: March 1, 2026

Welcome to Casino Queenwin. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.queenwin.com and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following data about you:

Personal Identification Information: name, date of birth, gender, email address, postal address, phone number, and other similar contact data.
Account Information: username, password, transaction history, and account preferences.
Verification Data: copies of identification documents, proof of address, and other documents required by law to verify your identity.
Payment Information: payment card details, bank account information, and transaction details.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and services;
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations;
To process your transactions and payments;
To improve our website, products, and services;
To communicate with you, including sending important notices, updates, and marketing communications (where you have consented);
To detect, prevent, and investigate fraud, security breaches, and other illegal activities;
To comply with applicable laws and regulations;
To conduct research and analysis to improve our services.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services;
Compliance with a legal obligation: to meet regulatory requirements;
Consent: where you have given us permission to process your data for specific purposes, such as marketing;
Legitimate interests: to improve our services, prevent fraud, and ensure security, provided this does not override your rights and freedoms.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law;
Third-party service providers who perform services on our behalf, such as payment processors, identity verification providers, IT and hosting services, and marketing agencies;
Affiliated companies within the Casino Queenwin group;
Other parties with your explicit consent.

All third parties are required to protect your personal data in accordance with applicable data protection laws.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transfers are made to countries approved by the UK government as providing an adequate level of data protection;
Use of standard contractual clauses approved by the UK Information Commissioner's Office (ICO);
Other legally approved transfer mechanisms.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

You have the following rights under the UK GDPR regarding your personal data:

Access: You can request a copy of the personal data we hold about you;
Rectification: You can ask us to correct inaccurate or incomplete data;
Erasure: You can request deletion of your personal data in certain circumstances;
Restriction: You can ask us to restrict processing of your data in certain situations;
Objection: You can object to processing based on legitimate interests or direct marketing;
Data portability: You can request your data in a structured, commonly used, and machine-readable format;
Withdraw consent: If processing is based on consent, you can withdraw it at any time;
Lodge a complaint: You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated (https://ico.org.uk).

To exercise any of these rights, please contact us using the details below.

8. Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertisements. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page periodically. The updated policy will be effective immediately upon posting with a revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Casino Queenwin
Email: [email protected]
Phone: +44 20 7946 0123
Address: 10 Queen Street, London, EC4N 1TX, United Kingdom

Thank you for trusting Casino Queenwin with your personal information.